Tebajee Frequently Asked Questions
& Answers

Each person may only open one Tebajee account. Attempting to create multiple accounts from the same mobile number or device may result in those accounts being suspended. Everything you need is available through a single account, so there's no reason to open more than one.

Yes, but this is not something you can do on your own. To update your mobile number or email address, please contact tebajee customer support. Once your identity has been verified, the support team will update your details.

KYC (Know Your Customer) is an identity verification process. At Tebajee, KYC may be required when making a large withdrawal for the first time or when verifying your account. Simply upload a photo of your National ID or passport, and verification is typically completed within 24 hours.

To deposit at Tebajee, log in and go to the "Deposit" section. Choose your preferred payment method — mobile banking, bank transfer, or e-wallet — enter the amount, and follow the on-screen instructions to complete the transaction. Most deposits are credited to your account within 5–10 minutes.

The minimum deposit at Tebajee varies by payment method. Mobile banking and e-wallets typically support smaller deposit amounts. Check the Deposit page in your account for the latest minimum limits.

Withdrawal requests at Tebajee are typically processed within 15 minutes to 24 hours. Mobile banking withdrawals are usually faster. Bank transfers may occasionally take 1–2 business days. Having your KYC verification completed before your first withdrawal helps speed up the process.

If your balance hasn't updated more than 15 minutes after making a deposit, note down your transaction reference number and contact Tebajee support. Sending a screenshot or transaction ID along with your message will help get the issue resolved faster.

Yes, winnings earned from bonuses require the bonus conditions to be met before you can withdraw. Each bonus has its own wagering requirements — these are listed in the bonus section. Funds you deposited yourself can be withdrawn at any time and are not subject to bonus terms.

New members receive a welcome bonus on their first deposit after registration. Complete your sign-up, make your first deposit, and the bonus will be added to your account automatically. Bonus amounts and terms may change from time to time, so check the Promotions page for the latest details.

Free spins are generally awarded for specific slot games. Go to the game listed in the bonus offer and use your free spins there. Free spins have a limited validity period, so use them as soon as you receive them. Winnings from free spins are also subject to wagering requirements.

Reload bonuses at Tebajee are generally available on specific days or on a weekly basis. Some bonuses depend on a minimum deposit amount. Visit the Promotions page or ask via live chat to see the current reload bonus offers.

Tebajee offers over 500 games, including Sports Betting, Live Casino, slots, table games, and virtual games. You can place live bets on popular sports like cricket, football, and tennis. The Live Casino lets you play baccarat, roulette, and blackjack with real dealers.

Tebajee offers competitive odds across all markets. cricket and football typically feature some of the best odds available. Odds are updated in real time, so placing your bet before a match kicks off can get you better value. With parlay betting, combining multiple matches multiplies your total odds significantly.

If you lose connection, the Tebajee system automatically saves your game state. Once you reconnect, you can resume from where you left off. For any ongoing rounds in slots or table games, the result is determined by the system and reflected in your account.

Yes, tebajee uses full SSL/TLS encryption to keep your information secure. Personal data is never sold or shared with third parties. Read our Privacy Policy for more details.

Go to Account Settings, then enable two-factor authentication (2FA) under the Security section. 2FA works by sending a one-time password (OTP) to your mobile number. Once enabled, even if someone else knows your password, they won't be able to access your account.

If you notice any unrecognized transactions in your account, contact Tebajee support immediately. Change your password and enable 2FA right away. The support team will investigate promptly and help secure your account. Never log in to Tebajee by clicking links from unknown — or even familiar-looking — sources.

Tebajee offers 24/7 live chat support. Just click the chat icon in the bottom-right corner of the website. Email support is also available — write to us at [email protected]. You're welcome to reach out in Bangla; our support agents are happy to assist in Bangla.

Live chat responses typically come within 2–5 minutes. Email replies may take 6–12 hours. For urgent issues, live chat is the better option. During peak hours, wait times may be slightly longer.

If you have an issue or complaint, start by reaching out via live chat. If it isn't resolved there, send a detailed message by email. Tebajee reviews every complaint responsibly and is committed to providing a resolution within a set timeframe.